Return to Help Index
My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please contact us immediately upon receiving order for information on returns. No returns will be accepted without prior approval. Items must be returned in original condition and packaging. We accept returns for any reason, no questions asked! We want you to be happy with your order.
After contacting us we will give you specific instructions on returning your items. Please follow our return directions carefully to insure quick processing of your return. We reserve the right to refuse a return if our return policies and instructions are not followed.
I received the wrong product.
  We double, and sometimes triple check all orders for accuracy. If you feel that you have received the wrong product, please contact us 72 hours of receiving the product at sales@mkbeads.com
What is your return policy?
  We accept returns for any reason, or no reason at all! We want you to be happy with your order. You must contact us prior to returning items -  No returns will be accepted without prior approval. Items must be returned in original condition and packaging.
After contacting us we will give you specific instructions on returning your items. Please follow our return directions carefully to insure quick processing of your return. We reserve the right to refuse a return if our return policies and instructions are not followed.
When will my order ship?
  After placing your order, you may click the "My Account " link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information if included with your selected shipping type within 24-48 hours of shipment. Most orders will ship within 1 business day, all orders will ship within 2 business days unless there are extreme circumstnaces (i.e. hurricane, etc).

*Shipping transit times are estimated by USPS. Times may vary

International Orders:

Express Mail international-
Estimated 3-5 Business Days to most locations
Tracking Available

Priority Mail International-
Estimated 6-10 business days to major destinations

First Class Mail International-
Shipping time varies, 2-3 weeks is normal, can take up to 45 days.
Up to 60 days to Italy
No tracking
(Maximum value and weight for contents is $400 and 4lbs)


US Orders:

Express Mail
1-2 Business days
Tracking Available

Priority Mail
Estimated 2-3 business days

First Class Mail
Estimated 2-5 business days
(Maximum weight 13 oz.)

© MKBeadsBuilt with VolusionMKBeads is Upfront